Privacy Policy

At SparkPay, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform, including our mobile data, airtime, cable TV, electricity payments, and bulk SMS services.

1. Information We Collect

We collect various types of personal information to provide and improve our services:

• Personal Information: When you create an account, we collect your name, email address, phone number, and other details that help us identify you.
• Payment Information: For billing purposes, we collect your payment details, including bank account or card information, when making transactions.
• Usage Data: We collect information about how you use our services, including transaction history, IP address, device information, and location data.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to improve user experience, analyze usage patterns, and personalize services.

2. How We Use Your Information

We use the personal information we collect to provide, improve, and personalize our services, including:

• Processing your transactions and payments.
• Providing customer support and responding to inquiries.
• Improving the functionality and features of our platform.
• Sending you promotional offers, updates, or newsletters (only if you have opted in).
• Complying with legal obligations and enforcing our terms of service.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party vendors who assist us in operating our platform, such as payment gateway, email service providers, and analytics providers. These partners are obligated to protect your data.
• Legal Compliance: We may disclose your information if required by law or to respond to legal processes, such as court orders or subpoenas.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data, including encryption, firewalls, and secure payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also choose to opt-out of receiving marketing communications from us at any time. To exercise these rights, please contact us using the details provided below.

If you are located in certain regions (e.g., the European Union), you may have additional rights regarding your personal data, such as the right to object to processing or request data portability.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. If you delete your account, we may retain certain information as required by law or for legitimate business purposes.

7. Children's Privacy

Our platform is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we learn that a child under 18 has provided us with personal information, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: